Cycling Apparel FAQ's - Pedal & Co

What method of payment do you accept?

For your peace of mind we offer payment via Credit/Debit Card, PayPal and Amazon.. With PayPal Express Checkout a PayPal account is not required.

 

Can I buy items tax free if I live outside the EU?

UK Tax is deducted from all prices displayed to customers purchasing from outside the EU.

 

How much is delivery?

We offer free standard delivery within the UK on all orders over £60 .  Shipping on orders under £60 is just £2.99 plus VAT. An expedited delivery service (Royal Mail 1st Class Signed For) is available for £4.99 plus VAT. Guarenteed next Day Delivery is £6.99 plus VAT. Please note this service is not available for orders made on Friday or the weekend. Please note we are unable to offer a first class or next day service from 22 July - August 8th 2016.

 

What can I do if an item is out of stock?

If we don't have the item you want in stock, email us at sales@pedalandco.com specifying the item you would like and we will do our best to order you one in with 10 days.

 

What should I do if my order is wrong?

If we slip up and get your order wrong, either email us a sales@pedalandco.com or call us on 

020 8123 2868 and we will help you.


What is your returns policy?

We want you to be happy with your order. If for whatever reason you are unhappy with your order, we will exchange it or refund you without fuss. We do ask however that the item has not been worn, still has all labels attached and is in it's original packaging and is folded nicely. We reserve the right to either refuse a refund or charge a £3.00 handling fee for items returned in poor condition. We also ask that you send the item back via a signed for or recorded delivery service.

Should you be out when Royal Mail attempts delivery of your parcel and a calling card is left but you fail to collect and the item is returned to us, an additional delivery charge will be incurred for redlivery. Should you choose to cancel the uncollected order, the original shipping cost will be deducted from your refund.


How do I return an order?

Please refer to the Returns & Exchanges section at the bottom of the page . If you require further help, please 

email us a customercare@pedalandco.com or call us on 020 8123 2868 and we will help you.

What is your return address?

Please send all returns to:

Pedal & Co Retail

Chimneys

17 Midway

St Albans

Herts AL3 4BD

 

How can I choose the correct size?

Cycling clothing can often come up on the small side. We provide a detailed size guide on each product page. These are largely accurate, so please take the time to use them to help you select the right size. Alternatively, call or email us and we will gladly help you with your choice.

 

How should I wash my cycling apparel?

We recommend a cold wash (30 degrees) for most garments. Turning them inside out prior to washing also helps prolong the life of the product. We do not advise on the use of fabric softener.

 

I got oil on my clothing, how do I get it out?

Although results aren't guaranteed, we put washing upliquid on our oil stains and then rub the area gently until the oil stain disappears. Then wash immediately. It's an old Italian nonna's trick!